One of the main highlights of Contact Center Software is the capacity to accumulate data about your clients. Do you have any idea who's calling you and why? Might it be said that they are answering a showcasing effort? Or on the other hand, would they say they are troubled about an item misfire?

A Contact Center Solution on APIs gives you admittance to essential call following and examination to assist you with monitoring approaching and active calls. You can gauge the benefit of showcasing spend, incorporate data about call times or specialist execution, and that's just the beginning.
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